The IT Infrastructure Library – ITIL Webinars Ireland

ITIL®, is a set of globally-adopted IT Service Management (ITSM) best practise guidance on how to manage IT infrastructure to streamline IT services in line with business expectations. With some 5 million certified professionals, ITIL is the most widely used framework in the world.

ITIL 4 builds on previous versions of ITIL by introducing the SVS (service value system), which is supported by seven guiding principles, aligned with agile, DevOps and lean methodologies.

On-demand ITIL webinars

Preparing you and your team to adopt ITIL best practices

Delivered by IT Governance’s GRC consultancy manager Alice Baker, this webinar looks at the steps involved in preparing your team to implement ITIL®, the most widely adopted ITSM (IT service management) framework.

ITIL 4: Bridging the Service Gap

Alice Baker, GRC consultancy manager at IT Governance, will be discussing the differences between ITIL v3 and 4, and the key aspect to consider as part of your service management implementation.