Training Course Terms and Conditions

All IT Governance Europe Ltd public training courses, including all those for which we act as booking agents for third-party training providers, are subject to the terms and conditions set out below and, by booking a training course or a third-party training course through us, our customers (‘you’) accept these terms and conditions. All in-house training courses are subject to our General Terms and Conditions, which are available separately at the time of booking. 

Booking 

• Prices for individual courses are as advertised on our website and are exclusive of VAT. Where required, VAT will be added to the advertised price to arrive at the final total cost. The course price includes trainers’ time, provision of training rooms and necessary facilities, all necessary training materials, and morning and/or afternoon refreshments. It does not include travelling or other subsistence costs. 
• Bookings can be made by credit card online via our website (www.itgovernance.eu), by telephone (+353 1 695 0411 or 00 800 48 484 484) or by emailing a booking form to servicecentre@itgovernance.eu, our sales office. 
• Bookings, which are in all cases subject to the availability of places on courses and, for third-party courses, on confirmation to us by the training provider that the course will actually run, will be accepted by us and the rights and responsibilities in respect of cancellation will apply from the date at which the booking is made. We reserve the right to refuse admittance to any public course unless: 
• The full purchase price has been paid through the booking page for your chosen course through our website; or 
• A valid purchase order has been received by us from an EU authority, other EU public sector organisation or a company that has an approved credit account with us; and/or 
• The full purchase price has been received by bank transfer to IT Governance Europe in advance. 
• Delegates will not be permitted to enter the classroom if payment has not been made as set out above. The cancellation terms above shall apply in any case. 
• Once a booking has been accepted, cancellation terms (below) apply. 

Delegate cancellation charges 

• You may cancel your booking without penalty providing we receive written notice more than 28 working days prior to the start of the relevant training course. 
• Written cancellations received between 28 and 21 days prior to the start of the training course will be subject to a 25% cancellation fee, and, if between 20 and 11 days, a 50% cancellation fee. 
• No refunds will be given for written cancellations received 10 working days or less before the start of the training course. 
• No refunds will be given if you fail to attend a course for which you have made a booking 

Substitutions 

Delegates can be transferred from one course to another, or alternative delegates can be substituted for those already booked on a course. 

For this to happen, the following fees apply: 

• Written notification more than 28 working days prior to the start of the relevant training course without penalty 
• Between 28 and 21 days prior to the start of the training course a 25% transfer fee; 20 to 11 days a 50% transfer fee. 
• Transfers 10 days or less in advance of a course will be treated as a cancellation, and will be charged a 100% cancellation fee. (N.B. Unless we know the names of delegates five working days in advance, it may not be possible to provide attendance certificates at the end of the training course.) 

Course cancellations 

The Company (and its selected training partners) reserves the right to cancel training courses but will endeavour not to do so within ten working days of the start of the course. 

If a training course is cancelled, the Company’s only obligation to you will be, at our discretion, either to reschedule the cancelled course within four months or to refund in full the fees paid by you for the training course. 

To the fullest extent permitted by law, the Company will not be liable to you in contract, tort, negligence or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by you as a direct, indirect, special or consequential nature arising from such a cancellation. 

Exam 

We’re so confident you will pass your exam first time with one of our courses that if you don’t we will train you again for free. 

Conditions: 

• The free training course must be taken within one year of the course you failed 
• Delegates must pay the exam fee again 
• This is only applicable to IT Governance Europe Ltd run courses 
• This is not applicable to courses where we act as booking agents for third party training providers 
• For courses where the exam is not sat with IBITGQ you must provide proof of failure 
• Only the original delegate can resit the training course. This is not transferable